OTR Health is your trusted Allied health partner

Welcome to

OTR Health

Your trusted Allied Health Partner servicing all of Sydney.

At OTR Health we want to HELP! We want to help clients maintain physical function and live at home for as long as possible, we want to help support Residential Aged Care Facilities (RACF) provide the best service possible and we want to support businesses best manage workplace injury and return to work.

Our vision is to be known as the leaders in the healthcare industry.

Our values are firm and unyielding, giving us purpose everyday, they are:

– Support

– Compassion

– Honesty

Our MOBILE team (yes, we come to you!) will deliver exceptional services in your home, RACF or workplace so that you can focus on the other things that matter most to you.

At OTR Health we have a range of staff with extensive experience across multiple industries and we all hold the same passion and values to provide the best service to you.

Learn More

Our Services

Click the links for more information about the range of the services we offer.

Mobile & Community Services

Residential Aged Care Facility Services

Workplace Injury Management Solutions

Can’t find what you’re looking for? We may be able to help.
Call 1300 901 714

Frequently Asked Questions

What should I expect an an appointment?

Following your enquiry you will be contacted by one of our staff to discuss what services your require and what times are appropriate for you.
Once a Physio has been arranged we will contact you to confirm and answer any questions you may have.
Our Physio will turn up to your preferred address with all equipment necessary, ID badge with business logo and drivers license to be viewed.
Together the Physio and you will organise appointments needed for optimal recovery.
The Physio will not take cash or any form of payment. An invoice will be sent to you following the session with the amount required to pay as previously agreed.
You will be sent receipts following payment for you to claim with your private health fund if applicable.

Are you an approved NDIS provider?

OTR Health is an approved NDIS provider. This means that we can claim funding through your NDIS plan if you are a customer and are eligible for NDIS.

You will need to have already applied and set up your NDIS with your doctor or a plan manager.

If you have any questions don’t hesitate to get in touch.

Providing feedback, complaints and compliments

At OTR Health we strive for excellence, if you have any feedback, complaints or compliments we would appreciate hearing from you. Please contact us via phone (0424 711 096), email ([email protected]) or through our webpage enquiry form.

If you wish to remain Anonymous please send a letter to Level 4, 29 Kiora Rd Miranda NSW 2228 detailing the following information: Nature of the letter and details relating to the matter, persons involved, date relevant to matter being discussed (if appropriate), action taken (if any), action that you would like to be taken (if appropriate), date letter was completed.

If you wish to take the matter directly to the commission this can be done by going to the NDIS Commission webpage as displayed below and clicking on the ‘make a complaint’ tab on the top right hand side of the page. You can also contact them by phone on 1800 035 544.

thehttps://www.ndiscommission.gov.au/about/complaints

Are you able to bill as part of my home care package

Yes. Physiotheapy can be funded as part of your home care package as long as your assessed category allows. This is generally level 3 and 4 aged care packages.

We work closely with many aged care providers and would be happy to work with your provider. Just get in touch and we will be happy to help.

What does a private appointment cost?

Due to the travelling nature of our business prices may vary. Please get in touch to get an accurate quote.

Payment is accepted via bank transfer. Invoices can be issued as required and receipts are provided following payment for all consultations.

Is physio covered by private health insurance?

All of our services are able to be claimed through private health insurance. We also accept clients on other insurance based schemes such as Workers Compensation, CTP and NDIS.

We accept DVA and EPC referrals but there is a small gap with EPC plans.

Do I need a referral?

No. You do not need a referral.

Physiotherapists are primary health practitioners meaning that we are often the first point of contact following an injury. We will perform a thorough assessment and inform you if we can help or if we need to refer you onto another health practitioner for better management.

Just give us a call and we will assist you on your journey to recovery.

Falls Prevention for Older People Living at Home

by OTR Health | March 6, 2026 | Uncategorized | 0 Comments

Falls are one of the most common causes of injury for older Australians. In fact, around 1 in 3 people over the age of 65 experience a fall each year. While many falls happen at home, the good news is that most falls are preventable with the right strategies, support, and awareness.